Refund Policy

1. Refund Eligibility

Our software operates on a one-time payment model, not a subscription basis. Due to the digital nature of our software, we generally do not offer unconditional refunds. However, you may be eligible for a refund under the following specific circumstances:

• a.Software Inoperability: If the software fails to run on your device despite following our provided system requirements and installation guidelines.
• b.Service Unavailability: If our servers are inaccessible for an extended period (more than 24 consecutive hours), preventing the use of core software functionalities.
• c.Major Functional Defects: If the software contains serious defects that affect its core functionality, and these defects are not fixed within a reasonable time frame (within 30 days of purchase) in our released updates.

2. Refund Request Process

To request a refund, please follow these steps:

• a.Send an email to support@gtopoker.ai with the subject line "Refund Request."
• b.Provide your purchase receipt, order number, and the email address used for the purchase.
• c.Explain in detail the specific reason for your refund request and provide relevant evidence (such as error message screenshots, problem descriptions, etc.).
• d.Our support team will review your request within 5 business days of receiving your application.

3. Refund Processing

• a.If your refund request is approved, the refund will be issued through the original payment method.
• b.Depending on your payment service provider's policies, refunds may take 5-10 business days to appear in your account.
• c.Once a refund is processed, you will no longer have the right to access the software and its related services.

4. Refund Exceptions

The following situations do not qualify for refunds:

• a.Software purchased more than 30 days ago.
• b.Issues caused by user devices not meeting the minimum system requirements.
• c.Problems resulting from user modifications, abuse, or improper use of the software.
• d.Accounts that have violated our Terms of Service.
• e.Software purchased through third-party resellers or app stores (these are subject to the refund policies of those platforms).

5. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and are effective immediately upon posting. Continued use of our software and services constitutes your acceptance of these changes.